Michelle Lee, A. PLUS Senior Manager, Management Consulting is an energetic trainer who has been working in Learning & Training field since 2005. With a diversified exposure in education, consultancy, property development and luxury retail industries, she is able to incorporate interactive facilitation and provide solutions to clients for uplifting overall production performance.
In the beginning of her career, Michelle joined a talent consultancy as a Corporate Training Officer whose main responsibilities were to organize and deliver training programs and consultancy projects to clients of various industries, including China Light & Power, Regal Hotel Group, Chow Tai Fook and Maxim Group etc. Then, her roles were transformed to HR functions at Hongkong Land, a leading land developer and property management company which is also a member of the Jardine Matheson Group. Michelle intensively involved in departmental recognition programs, performance management and succession planning. Since 2010, she has specialized in people management after switching to work for Cartier, a renowned international watch & jewelry giant. Michelle’s major contribution to Cartier was to establish the boutique learning and development system and its related curriculum implementation. The system has benefited over 700 employees and authorized partners in North Asia Regions. Signature curriculum are mainly customizing programs related to the Personalized Selling Technique, Turning Selling into Coaching, Driving Boutique KPI for Boutique Management, Sale Team and Call Centre Team. She was also the one who established and in-charge of the E-learning project for markets. Michelle is also a certified Diamond Professional of the Gemological Institute of America (GIA) after a 6-year focus in the luxury retail industry. She has successfully turned the academic gemstone knowledge into a fascinating piece of work named “How to make your diamond pieces valued more than you pay-for”.
Michelle was graduated at City University of Hong Kong in Bachelor of Art. After she got recognization as a Corporate Coach®, she provides on-the-floor coaching for co-workers and y-generation. Also, she is a certified trainer of Everything DiSC®, MBTI® & FIRO B®. All such qualifications facilitate her as a practitioner of applying psychological and behavioral tools into the training solutions.
Not only instilling trainees with specific knowledge and skills, her expert facilitation also arouses a lot of inspiration, rapports and joy.