Sales and Retailing Excellence

A multi-faceted modular program.

You can freely select module(s) that align with your RETAIL context and training priorities

Pedagogical methods: Presentations by experts, in-class learning, buddy pair-up learning and role-play, group discussions, self-awareness & reflection with specific cases from Brands as provided

Managing & Supervisory Skill

Great Management starts with Self-Awareness
4-Dimensional People Management in Retail
Powerful Instant Feedback & Feedforward Skill on Sale Floor

Sales & Services Competencies

Art of Selling – Building Rapport for Excellent First Impression
Start Leading Stop Selling – Questioning & Advisory Skills by Identifying Customer Needs
Personalized Consulting Approach to Win your Client’s Heart – Product Presentation with Impact
Overview of Service Standard – Enhance the Customer Experience
Handling Complaints and Difficult Customers Effectively

Retail Business Sense

Introduction of Boutique Management Competency
Turn KPI’s Implication into Action
Problem Solving for Uplifting Sale Productivity
Retail Landscape

Why A.PLUS EXPERT® ?

Professional: Effective learning combines inspiring self-reflection and prospect through inside-out approach that gaining participants’ buy-in from mindset to behavior adapting

Practical: Case Study, Role plays and skill drill that enhancing application in the workplace

Prime: Combine attitude, skills and knowledge to enhancement in training interaction with fun