Flora is the Consulting Director of A.PLUS, graduated from South China University of Technology master's degree in BBA and had worked for China Motion Telecom, Asia communication (Sunday), Mango, CIGNA, Li & Fung sourcing management company as management training and management positions. More than a decade of experience in MNCs telecom industry, she began working in training in 2002. She was responsible for the South China region 5,000 learning and development planning and implementation. She has co-edited a book named "call center operations and management". She has a deep respect in speech research; he has served as president of the Toastmasters Club and got excellent results in a number of the speech contests, where competition was in spring 2013 cell English speech double champion. In October 2013, the Shenzhen TV entertainment channel "Sunshine Dream School" program group invited her as the first speakers to share their own stories.
In 2005 as a core management staff during the participation in the call center, she contributed to set-up the call-center team for Mangocity.com, including of 500 new staff induction training, on-the-job coaching and management development. She has organized events are: "Quality Service Month", "business competition" and "business action decomposition", "Encyclopedia of cases of complaints," "good choice for Call", "speakers Club" and so on. In 2007, as the vice training manager of CIGNA telephone sale-center, she led the team that nearly one thousand phone sales representatives, supervisors and managers to provide pre-service and in-service training, focus on understanding of the customers and providing different marketing strategies and deals.
From 2009 to 2013, she worked for Li & Fung Purchasing Management Ltd. Southern Region; she built a comprehensive learning and development system, the training system structures, internal Train-the-Trainer, curriculum implementation and evaluation of a wealth experience for 5000 colleagues. She can have taught at least 15 General courses. Li & Fung Ltd. Purchasing Management has a comprehensive training system, including the sourcing essential, management courses, computer courses, business skills course and language courses. Formats include online learning, classroom training, field trip visit, Lunch & Learn, etc. Flora and training team co-ordinate and arrange the most appropriate resources to help the growth and development of staff.
Her teaching style is characterized by: integration into daily life examples to help students better understand and master the learning skills by using of "multi-sensory stimulation," the teaching methods to help students remember what they learn effectively, and the learning content can continue to play after the training influence; using games, case discussions, role-playing, sharing experiences, etc.
Flora is also an accredited Wiley Everything DiSC® Certification Instructor, DDI International Certified Instructor, American International Training Association - International Trainer (PTT) Certified Instructor, US registered positive discipline schools and parents certified instructor / tutor candidates And, also an NLP Practitioner / NLP paternity tutor